COVID-19 Update

With so much changing every day regarding the COVID-19 coronavirus, we know people are experiencing a range of emotions in response to this pandemic, and we’re here to help.

We’re open as usual and we can also provide telehealth sessions if you’re isolated, can’t make it in, or don’t feel comfortable coming into our practice.

We’ve got some excellent resources to help – with more coming in every day. Below are some frequently asked questions about telehealth video conferencing sessions and phone sessions.

Do I get my regular Medicare rebate for my telehealth session?

Yes (as of 6 April 2020), Medicare will provide your usual rebate if you wish to utilise telehealth.

Will I need to download a program to access telehealth?

We’ll send you a link which you can either download the video conferencing program to use or you can use it directly in your browser. It’s very secure and has easy to follow steps to setup.

Can I have a regular telephone session?

Yes, you sure can.

I don’t feel comfortable with computers, can I just come in like regular?

Yes, you can still have face-to-face appointments at 412 Mt Alexander Road.

We can also walk you through the process of video conferencing if you’d like some extra support with the IT side of things.

What equipment do I need to do video conferencing?

You’ll need a camera, which is built into most laptops (or if not available, an add-on webcam), and a microphone which is also usually built into most computers. You can test these things by clicking this link:

Is it secure?

Zoom (our video conferencing software) uses AES 256 bit encryption to protect your privacy over the internet.
It’s a good idea to think about if anyone else at your location can hear the conversation and if you want to take steps to prevent that.

Do I need a Mental Health Care Plan from my GP to access this service?

No, you don’t need a care plan from your GP as we can privately bill your session and when things get a little less chaotic you’ll still be able to utilise a care plan to receive a Medicare rebate for up to 10 face-to-face sessions per year.

However, if 
you wish to receive a Medicare rebate you will need to provide a Mental Health Care Plan from your GP.

How do I book a Telehealth session?

You can book a telehealth session with us by phone or online.
You can call us on 0466 318 091 or if you wish to book online, follow our usual online booking process and enter into the Appointment Notes section that you wish to have a telehealth session. We will then contact you with further details to help you setup your session.