COVID-19 Stage 4 Update

With COVID-19 Stage 4 restrictions now in place in Melbourne, we want to assure you that we are still open as usual.

Our default appointment will be telehealth via Zoom or on the phone. In person on-site sessions (with masks) are still available for those that need it.

With so much changing every day regarding the COVID-19 coronavirus, we know people are experiencing a range of emotions in response to this pandemic, and we’re here to help and adjust to your needs whilst keeping everyone safe.

We’ve got some excellent resources to help – with more coming in every day. Below are some frequently asked questions about telehealth video conferencing sessions and phone sessions.

Do I get my regular Medicare rebate for a telehealth session?

Yes, Medicare will provide your usual rebate if you wish to utilise telehealth.

Will I need to download a program to access telehealth?

We’ll send you a link which you can either download the video conferencing program to use or you can use it directly in your browser. It’s very secure and has easy to follow steps to setup.

What if there is no privacy in my house?
A good tip is to jump in the car and use your phone for the Zoom session, you can even drive down the block to get away from your housemates (just make sure you stay within 5km of your house).

Can I have a regular telephone session?

Yes, you sure can.

What equipment do I need to do video conferencing?

You’ll need a camera, which is built into most laptops (or if not available, an add-on webcam), and a microphone which is also usually built into most computers. You can test these things by clicking this link:

Is it secure?

Zoom (our video conferencing software) uses AES 256 bit encryption to protect your privacy over the internet.
It’s a good idea to think about if anyone else at your location can hear the conversation and if you want to take steps to prevent that.

Do I need a Mental Health Care Plan from my GP to access this service?

No, you don’t need a care plan from your GP as we can privately bill your session and when things get a little less chaotic you’ll still be able to utilise a care plan to receive a Medicare rebate for up to 20 face-to-face sessions per year.

However, if 
you wish to receive a Medicare rebate you will need to provide a Mental Health Care Plan from your GP.

How do I book in for a telehealth session?

You can book in as normal by calling us or through our online booking page. 

We will then contact you with further details to help you setup your session. We can also walk you through the process of video conferencing if you’d like some extra support with the IT side of things.

Can I have an in person session if I don’t feel comfortable with computers or don’t have privacy at home?

Yes, you can still have face-to-face appointments at 412 Mt Alexander Road. You can still book an in person session with us by phone or online. Call us on 0466 318 091 or if you wish to book online, follow our usual online booking process and enter into the Appointment Notes section that you wish to have an in person session.